Here's what our clients - big and small - have to say about working with The Word Lab.
“Working with Hannah and The Word Lab is a dream. Our organisation has minimal budget for this type of professional work and so first of all, it was amazing how Hannah managed to find support for us from ChristchurchNZ to complete this project. The structure of what we have now is just what we had hoped for and more - making rhymes out of our riddles, so to speak! Hannah is clearly on top of the communications game and everything she has suggested has worked well for realising our objectives - and all of this in the context of a bustling little purpose-led business that’s often too busy to look up from the daily grind. I think the fact that we actually use and maintain the tools given to us shows that what The Word Lab does is totally relevant.” - Bailey Peryman, Co-Founder, Cultivate Christchurch.
“We were lucky to be recommended The Word Lab when we first started discussions about rebranding and updating our Association’s look and messaging. We required two new logo’s, a new website and new content, and I came to Hannah with a very tight time-frame, and as a not-for-profit organisation - a small budget. The complete package was arranged for us with very little stress, great enthusiasm and professionalism. Hannah took the time to ensure she fully understood our requirements and that they were delivered on all fronts, with the support of CleanSlate Marketing in Kaiapoi. We are thrilled with our new look logos and website, and the message contained within. If you are looking to improve how you communicate with your audience, I would highly recommend The Word Lab.” - Lisa Dooling, Secretary and Manager, Northern A&P Association.
"Exceptionally professional, natural enthusiasm and has a passion to work with not-for profits - these attributes made it easy to work with The Word Lab. Hannah is super efficient and organised. She provided us with some great ideas and inspiration to build on our promotion surrounding our 30th Anniversary in Canterbury. Hannah easily understood our organisation and crafted communication pieces which were exactly what we were after. With her press release, we were able to secure a live interview on The AM Show - which our Chief Executive jumped at the chance to do, giving Life Education national credibility. From this, and other activity Hannah helped put together, we have noticed an increased interest from schools to secure their booking for Life Education." - Meri Wynen, Fundraising Manager, Life Education Trust (Canterbury).
"Slice of Pie has been working with The Word Lab to improve our marketing communications and strategy for over a year now. What initially struck us about Hannah was both her professionalism and her natural talent as a great communicator. We were particularly impressed with her ability to quickly understand the nature of our business and to distill it down into concise and powerful messaging. This has been particularly evident in creating a tangible brand story which captures the essence of what makes our business unique and reflects the importance we place on providing a premium level of service to small Kiwi businesses. In tackling our marketing communications strategy, we now have a much clearer understanding of how our business is positioned in the marketplace. This has helped us to recognise opportunities in the website design sector and - with the help of Hannah - build clear marketing and communications plans. We now have a road map for the changes we are instituting within our business and have already seen that this is adding value to our existing clients as well as attracting new ones. We’ve always found Hannah to be a genuine pleasure to work with and we would absolutely recommend The Word Lab to other organisations looking to enhance or clarify their brand messaging." - Robert Christiansen, Website Development Manager, Slice of Pie
"I engaged Hannah from The Word Lab to undertake a review of my core marketing messaging. I was just too close to the trees to see the forest! I engaged Hannah because she understands that my business is about more than just making a profit. Hannah was great to deal with and provided real clarity around the process we would undertake. Her work was presented quickly and accurately and totally hit the mark." - Tim Jones, The Grow Good Guy.
"Once again, Hannah from The Word Lab has supported us through another online project by reworking our website content and structure, and connecting us with a wonderful local and affordable website designer. Our previous website was very stilted in the way it conveyed our message. Hannah turned that around to a site that is much more dynamic, reads well and flows logically. It looks fantastic and the whole process was simple and affordable. Just what we needed!" - Amy Hartnell, Projects Facilitator, Earthquake Disability Leadership Group.
"We are so grateful to Hannah and her team at The Word Lab for their guidance and support in getting us on track with our communications. Thanks to The Word Lab, we have a comprehensive and workable communications strategy. Our website homepage is also updated to better reflect who we are and what we do. We are confident with our social media processes and have launched our first e–newsletter. The Word Lab team 'gets' us. They are responsive, relevant, respectful, creative and fun to work with. A big thank you from us at Community Wellbeing North Canterbury Trust!" - Deirdre Ryan, Manager, Community Wellbeing North Canterbury Trust.
"Little Brews engaged The Word Lab to help with our marketing strategy and we were blown away. We found Hannah to be just what the doctor ordered. She was professional, patient, has great vision and very quickly put together a plan of attack for how to grow the business super fast - with great results. Hannah and her wee team know their stuff and are an absolute pleasure to deal with. We would highly recommend Hannah to anyone who is wanting to make a positive investment in their business which will get great results." - Jo Lawler, Owner, Little Brews Espresso.
"I was referred to Hannah by a friend who is also in the marketing business. Right from the word go I was extremely happy with the quick response and the initial phone conversation, which put me at ease. Hannah put me onto a web designer who she highly recommended and I was instantly pleased. The whole process has been so smooth. Kirsten worked with me to gather all the relevant information, then I’m certain she waved her magic wand and transformed it into paragraphs that flowed beautifully and encompassed everything that our preschool is about. Extremely happy with the outcome and very thankful to these amazing ladies." - Gina Carr, Owner, Bloomfields Preschool.
"We are delighted that we engaged the team at The Word Lab to help us create the copywriting and content for our new website. We are ecstatic with the results and we love our new website. Hannah and Kirsten at all times were prompt, professional, and a pleasure to deal with. The team showed understanding that a key driver for having an engaging website is to understand the client’s products and services. We have been doing events for 10 years in New Zealand and Hannah and her team helped us translate all that experience into the right words for us." - Hitesh Sharma, Director, Revel Events.
"Hannah from The Word Lab has helped me with getting my website and marketing strategy up and running. She wrote my text wonderfully, gave me some great ideas and explained everything in simple terms that I could understand. Hannah is always friendly, on-time and does what she says she will do. I will continue to use Hannah, and have no hesitation in recommending her for any marketing support, no matter how big or small." - Pip Langford, Owner, Euphoria Nutrition.
"Hannah was super easy to work with. She gave constructive feedback about my website and made it easy to understand why changes were a good idea as well as how to make them. She worked within my budget and delivered really quickly. I would definitely recommend Hannah to others looking for help with their website content." - Erin Waldron, Owner, Inspire Images Photography.
"Hannah has done an outstanding job of telling our Salta Horses story clearly, descriptively and in a way that is truly reflective of our work. She has captured and honoured the essence of who we are through the finished product.
Since our website update, we have over 30 potential referrers register to attend our demonstrations, which I quickly and easily promoted using our new website content. I am fielding weekly phone calls from interested people, who I can easily direct to our website, which answers all of their questions." - Deirdre Ryan, Owner, Salta Horses.
“The difference The Word Lab has made to our business is huge. Hannah has provided great advice and professional support to help us make the best use of our precious time and resources. She has also given us excellent tips to help grow our understanding of our marketing tools. She's friendly, patient and wise. - Matt James, Director, North Canterbury Business Services.
"We've worked with The Word Lab this year on a content development programme to support our fundraising activities. Lead Consultant Hannah McKnight is highly professional and brought good strategic insight to the project. Hannah was adept at working with our clients living with physical and neurological disability to help tell their stories in their own words. We look forward to working with The Word Lab further." - George Anderson, National Manager Fundraising and Marketing, St John of God Hauora Trust.
"I have worked with Hannah in different roles for the last 6 years and I can confidently say that she enables people to connect, communicate and achieve more than they think is possible. We wouldn't have been able to make the Holi Festival of Colours so popular without Hannah’s help. My company Revel Events is now working with The Word Lab on other festivals. Our audiences are always well-informed with all the information leading up to and after events because of strategically planned and well executed communications by Hannah." - Hitesh Sharma, Director, Revel Events.
"I struggle with organising my content and just do bits here and there, which means things get left behind. What I like about working with Hannah from The Word Lab is the structure and deadlines she creates. Her ability to take my loose ideas and transform them into well written articles is also great." - Reece McCaffrey, Owner, Recreate Personal Training.
"Being complete novices at press releases, we originally worked with Hannah from The Word Lab for the opening of our new building. This included liaising with Rt. Hon. Bill English's office. She worked through everything in simple terms and made sure it was done professionally. Hannah has continued to work for us on a very regular basis, doing everything from creating e-newsletters, helping with social media, and writing press releases and award entries. I thoroughly recommend her" - Chris Hughes, Managing Director, Switched On.
"We were fortunate to be one of The Word Lab's first clients, having worked with Hannah previously in other roles. We are impressed by her expertise with language and her ability to tell stories. Hannah knows how to use the words that matter most and our communications are now quite nuanced." - Ruth Jones, Co-director, Kanohi ki te Kanohi.